Frequently Asked Questions
Ordering & Delivery
Q: When is the order cut-off time?
A: Orders close at 6 p.m. on Sunday each week. This allows us to prepare your order fresh on Tuesday and dispatch it promptly for delivery.
Q: What are the delivery days for my area?
A: Delivery times may vary, but here’s a general guide:
-
- Metro & Greater Sydney (including Mid North Coast): Wednesday
- Metro & Greater Melbourne: Thursday
- Rest of NSW & VIC: Friday
- Adelaide & Perth (Metro & Greater): Saturday
- Far North Queensland: Monday (following week)
Q: What happens if I’m not home for delivery?
A: Don’t worry! Your order will be packed in thermal boxes with ice packs to stay fresh for up to 3 hours. We’ll leave your delivery in a safe spot by your door.
Product Information
Q: Are your products fresh or frozen?
A: All our products are freshly prepared, and each item is labelled with a clear use-by date. If you’re not planning to use it immediately, we recommend freezing it.
Q: Do you offer organic and free-range options?
A: Yes! We’re proud to offer certified organic beef, organic lamb. All of our products are free range.
Q: Is the price per pack or per kilogram?
A: All prices listed on TSC Store are per pack, not per kilogram.
Payment & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and secure online payment methods like PayPal.
Q: Do you offer discounts for club members?
A: Yes! Members of clubs we supply in some areas are eligible for 10% off purchases on our online store - ask your club today for your promo code.
Supporting Wounded Heroes
Q: How does The Soldiers Cut support Wounded Heroes?
A: We donate $1 for every new meat tray sold through our wholesale business to Wounded Heroes Australia. Additionally, $10 from every Soldier's Support Cap sold goes directly to Wounded Heroes.
We're also excited to donate $2 from every box of meat delivered through TSC Store. An initiative that helps us expand our support to Wounded Heroes.
Other Questions
Q: Can I track my delivery?
A: Yes! Once your order is dispatched, you’ll receive tracking information via email.
Q: I have a specific dietary requirement. Can you help?
A: Absolutely! Contact us at orders@thesoldierscut.com.au with your needs, and we’ll do our best to assist.
Q: How can I get in touch?
A: You can contact us via phone at 0473 166 813 or email us at orders@thesoldierscut.com.au